Contacts

Frequently asked questions

How quickly do you reply?

We work Mon–Fri, 9:00–18:00, and answer enquiries within one business day. If your question is urgent, call us or write on WhatsApp — that is the fastest route.

Can I get a consultation before buying?

Yes. Pick the “Technical consultation” topic and describe the task: frequency bands, required range, installation conditions. We will propose a solution and explain how the options differ. Our antenna measurement results are published in the Research section.

How is delivery handled?

We ship across Ukraine with Nova Poshta — to a branch, a parcel locker, or by courier to your address. Typical delivery takes 3–5 business days after the order is confirmed; the recipient pays the carrier's tariff directly. For made-to-order items the lead time is agreed separately.

Can I return an item?

Yes, within 14 calendar days of receipt, provided the item is unused and the packaging, seals and proof of purchase are intact — under Ukraine's Consumer Rights Protection Act. Return shipping is paid by the buyer. Items manufactured to a custom specification cannot be returned as goods of proper quality.

Do you offer wholesale and dealer terms?

Yes. Integrators, distributors and shops get separate pricing and technical support. Choose the “Wholesale order” topic in the form, or see the terms on the Partnership page.