Shipping & Returns

Delivery within Ukraine

We ship across the whole territory of Ukraine via the “Nova Poshta” service — to the nearest branch or by courier to the address you provide (within the coverage area).

Estimated delivery time is 3–5 business days from order confirmation. The cost is determined by the carrier’s tariffs.

Once dispatched, you will receive a tracking number for your parcel. Orders are held at the branch for up to 7 days — please collect yours on time to avoid a return.

For made-to-order items, the production lead time is agreed separately and confirmed when your order is placed.

Returns of goods of proper quality

Under the Law of Ukraine “On Protection of Consumer Rights”, you have the right to return or exchange goods of proper quality within 14 calendar days of receiving your order (not counting the day of purchase), provided that:

• the goods have not been used and their presentable condition is preserved;
• the original packaging, seals and labels are undamaged;
• you have a document confirming the purchase (a fiscal receipt or delivery note).

Return shipping costs for goods of proper quality are borne by the buyer. Items manufactured to an individual order or to the customer’s specification are not subject to return or exchange as goods of proper quality.

If the product is defective

If you find a defect or malfunction, contact us within the warranty period. Depending on the case, we will offer an exchange, free repair of the defect, or a full refund.

Before sending the product back, please agree the procedure with us — this speeds up the handling of your request.

How to arrange a return

To arrange a return or exchange, email [email protected] or call us. We will provide instructions and help resolve the situation.